Wholesale Return Policy

B2B buyers may request order adjustments or cancellations prior to warehouse dispatch.

Returns must be requested within 14 days of bulk delivery. Claims for damaged shipments must be reported within 48 hours of delivery receipt.

To request an RMA authorization, submit a formal claim with your commercial invoice number.

Email claims to b2b@supply.com

Approved refunds or account credits are processed within 10 business days of inspection. A standard 15% restocking fee applies to all non-defective commercial returns.

Return Qualifications

To qualify for return authorization, bulk goods must satisfy:

• Unopened original cartons

• Purchased within 14 days

Ineligible wholesale items:

• Custom or private label bulk products.

• Perishable items past expiration dates.

• Liquidation and closeout inventory.

• Opened master cartons or missing seals.

We reserve the right to decline RMA requests that do not strictly meet our wholesale policy terms.

Bulk Freight

Buyers cover freight costs. Ship approved returns to our regional distribution facility:

100 Freight Way, NY

We are not liable for transit damages during return transport. Verified Bill of Lading and tracking numbers are required. Credit is only issued upon verified warehouse inspection.

Credit

Approved return balances are issued as commercial account credit applicable toward future wholesale orders.

Monetary refunds require corporate accounting review and will be returned to the original payment method.

Support

For RMA inquiries, email b2b@supply.com